1. General
In these terms:
"The Company" refers to INTROPET INC.
"The Customer" refers to the purchasing party
"The Contract" refers to the legally binding agreement between the Company and the Customer


2. Formation of Contract
These terms and conditions apply to all contracts unless otherwise agreed in writing. By placing an order, the Customer is deemed to have accepted these terms.
No contract shall be considered valid until the Company has received the Customer’s order and issued a written acceptance—unless the Company agrees otherwise. If the Customer's order is not in writing, the Company's written confirmation will be deemed accurate unless the Customer disputes it in writing within seven (7) days of receipt.
No statement, representation, or promise—oral or written—made by any employee or agent of the Company shall be legally binding unless expressly included in the Company's written acceptance.

3. Pricing
Unless otherwise quoted in writing, the applicable price shall be the one in effect on the date of dispatch. The Customer is responsible for any applicable taxes or duties related to the goods.

4. Ownership and Risk
Ownership of all goods remains with the Company until full payment has been received, including any interest due on late payments.
Risk in the goods transfers to the Customer:
- Upon complete offloading at the delivery location, or
- Upon full loading onto a vehicle at the Company’s premises, if collected by or on behalf of the Customer


5. Delivery Delays and Non-Performance
The Company is not liable for any delay or failure to perform its obligations under the Contract if such delay or failure arises from:
- Events beyond the Company’s control
- Strikes or industrial action by any party
- Accidents, injury, or death
- Equipment, machinery, or vehicle breakdowns

Any such delay does not entitle the Customer to cancel the Contract or reject delivered goods.

6. Claims and Complaints
Claims for loss, damage, or non-delivery must be submitted in writing:
For partial loss, damage, or missing items: within seven (7) days of delivery. If a third-party carrier is used, notification must also be sent to the carrier per their terms.

For complete non-delivery: within seven (7) days of the invoice date.

Failure to notify within these timeframes will be deemed acceptance of the goods as delivered and compliant with the Contract. The Customer remains responsible for payment of any items not subject to a valid claim.

7. Warranties and Liability
If a defect in workmanship or materials is proven and the goods are returned within fourteen (14) days of delivery, the Company will, at its discretion, either:
- Replace the faulty goods at no cost, or
- Issue a credit for the price of the faulty goods


No other warranties or conditions (express or implied), including fitness for purpose or merchantability, apply unless specifically agreed in writing. This applies even if the intended use of the goods is known to the Company.
The Company’s total liability—whether in contract, tort, or otherwise—shall not exceed the total price of the Contract.
The Company, including its employees and agents, shall not be held liable for any loss, injury, damage, or claim arising from:
- The execution of this Contract
- The use of goods supplied
- Negligence or fault of the Company or its personnel

In cases where liability is determined, it shall be limited to the total value of the goods supplied under the Contract.