Privacy Notice
Your privacy and the security of your personal data are important to us. This policy outlines how we—INTROPET INC.—collect, use, store, and disclose personal information obtained from users of the Intropet website, our customers, and suppliers. Please note that our website is not intended for children, and we do not knowingly collect information relating to children.

How We Use Your Personal Data
We only process your personal data when permitted by law. This includes data provided directly by you, data gathered through active business relationships, or data where a legitimate business interest exists between our companies.

We may collect, use, store, and transfer various types of personal data, grouped as follows:
- Identity Data: Name, username, marital status, title, date of birth, gender.
- Contact Data: Billing and delivery addresses, email address, phone numbers.
- Financial Data: Bank account and payment card details.
- Transaction Data: Purchase history, payments made or received.
- Technical Data: IP address, login credentials, browser type and version, time zone, operating system, and device data.
- Profile Data: Account username/password, order history, interests, preferences, feedback, and survey responses.
- Usage Data: How you interact with our website, products, and services.
- Marketing and Communications Data: Your preferences for receiving marketing materials and communications.

This information helps us operate effectively and manage our business relationship with you.

Account Information
We use your personal data only under the following lawful bases:
- To fulfill a contract we have with you.
- Where we have a legitimate interest and your rights do not override that interest.
- To comply with legal obligations.
- While we generally do not rely on consent for data processing, we will request your consent before sending direct marketing communications from third parties via email. You may withdraw your consent at any time by contacting us.

Your contact information may be used to:
- Confirm orders or purchases
- Arrange deliveries
- Respond to inquiries and customer support requests
- Provide quotations or product details

We retain account information as long as we maintain an active business relationship. After a reasonable period of inactivity, we will delete any personally identifiable information. If deletion isn't feasible (e.g., for sole traders), the data will be anonymized.

Website Analytics
We collect device-related data (computer, phone, tablet, etc.) when you access our website. This includes operating system, browser type, IP address, referring URLs, and device identifiers. We use this data to understand user behavior and improve website performance across devices.

Cookies, Security & Functionality
We use cookies strictly for functional purposes. They help enhance the performance of our website but are not used for targeting or tracking. You may opt out via your browser settings; however, some website functionality may be impacted.
To ensure account security, we also monitor IP addresses during logins to detect suspicious activity.

Marketing
We may use your data to promote products or services we believe are relevant to you. We retain your marketing preferences for two years. If we do not hear from you during this period, your data will be removed from our marketing database.
You can unsubscribe at any time by clicking the “unsubscribe” link in our marketing emails.

Supplementary Data
We may supplement our records with publicly available data, such as:
- Linking LinkedIn profiles to contact records
- Obtaining company information from government registries
- Conducting credit checks as part of due diligence


This helps us ensure the accuracy of our data and deliver relevant offerings.
We do not sell your data to third parties. However, we do utilize cloud-based systems to process and store your data.

Your Rights
Under the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA), you have the right to:
- Access your personal data
- Request corrections or deletions
- Restrict or object to data processing
- Withdraw consent where applicable


If you believe we’re processing your data without the appropriate rights or consent, you may request we stop and delete that data.

Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be made with the intent to ensure we continue to process your data lawfully, fairly, and transparently. We encourage you to review this page periodically.
Last updated: 07 December 2025